Buy disposable carts online! we strive to ensure that you are completely satisfied with your purchase of disposable vape cartridges and melted live resin concentrates. If for any reason you are not satisfied, we offer a straightforward refund policy to address your concerns.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

Product Condition: The product must be unused, unopened, and in its original packaging.

Proof of Purchase: A valid proof of purchase (receipt or order number) must be provided.

Timeframe: Refund requests must be made within 14 days of the purchase date.

Non-Refundable Items

Certain items are non-refundable, including:

Products that have been used or opened.

Products purchased on sale or with a discount code.

Gift cards.

How to Request a Refund

To request a refund, please follow these steps:

Contact Us: Email our customer service team at sales@exorticvapeshop.com or call us at 909-375-6387 with your order number and reason for the refund request.

Approval: Our team will review your request and, if approved, provide you with return instructions.

Return Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the product.

Inspection: Once we receive your returned product, we will inspect it to ensure it meets the eligibility criteria.

Refund Processing

After we have received and inspected your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. Provide details and photographs of the damage or defect, and we will arrange for a replacement or refund at no additional cost to you.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at sales@exorticvapeshop.com or 909-375-6387

Late or Missing Refunds

If you haven’t received a refund after 10 business days:

Check your bank account again.

Contact your credit card company; it may take some time before your refund is officially posted.

Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at [Your Contact Email].

Contact Information

For any questions or concerns about our refund policy, please contact us:

Email: sales@exorticvapeshop.com

Phone: 909-375-6387

Thank you for shopping with exorticvapeshop. We value your business and are committed to providing you with the highest quality products and customer service